Support Services

Support to ensure ease of deployment and reliable steady state service delivery:

With its team of technical service engineers, the vCentrix Network Assistance Center understands that our product becomes a part of your product. We are committed to supporting you when problems occur and identifying potential problem elements before they become a problem.

vCentrix will work to immediately resolve issues sharing your sense of urgency; your problems our problems. We understand that our quality is critical to your success. Our clients benefit from our knowledge and experience deploying IP services in telephony, data networking and computing environments.

vCentrix offers the following support services:

Technical Services

• Network Integration Services
• Systems Integration Services
• 24 x 7 support, 365 days a year
• Access to technical services engineers within a guaranteed time frame
• Automated notification of software/hardware product changes, service bulletins
• Proactive troubleshooting and diagnosis

Trouble Ticketing & Knowledge Database

• Web access to system metrics and documentation
• Web access to trouble and incident knowledge database

Technical Training

• Hands-on training on all applications
• On-site course delivery
• Complete suite of training courses
• Installation and maintenance

Network Operations

• Real time monitoring of networks
• Failure and fault management
• Performance monitoring
• Report generation

Field Engineering

• Engineer, Furnish and Install
• Acceptance testing